Dr G Chikhalikar
Dr R Gokul
Mrs S Chikhalikar
(Non-clinical Partner)

KINGSFOLD MEDICAL CENTRE

Woodcroft Close, Penwortham, Preston, PR1 9BX
Appointments and Emergency:  01772 746492
Fax: 01772 909141
www.kingsfoldmedicalcentre.co.uk

																																																																																																														

KINGSFOLD MEDICAL CENTRE

                                                                 

STATEMENT OF PURPOSE

                                                                                                                                                         August 2016
                                                                                                     Review August 2017

KINGSFOLD MEDICAL CENTRE
Drs G Chikhalikar and R Gokul

Statement of Purpose
The name and address of the registered provider is Dr G Chikhalikar and Dr R Gokul, Kingsfold Medical Centre, Woodcroft Close. Penwortham, Preston, PR1 9BX
01772 909128
Registered Manager: Mrs Sangeeta Chikhalikar
Point of contact: Mrs Sangeeta Chikhalikar
sangeeta.chikhalikar@nhs.net
Kingsfold Medical Centre is a partnership of Dr G Chikhalikar, Dr R Gokul and non-clinical partner Mrs Sangeeta Chikhalikar.
The surgery is a one storey purpose built centre located in Penwortham with onsite parking.  Under the Health and Social Care Act 2008 ( The Care Quality Commission (Registration) Regulations 2009 Part4), the registering body (Kingsfold Medical Centre) is required to provide to the Care Quality Commission a Statement of Purpose.
Our Aims and Objectives
We aim to ensure high quality, safe and effective services and environment 
To provide monitored, audited and continually improving healthcare services
To provide healthcare which is available to a whole population and create a partnership between patient and health profession which ensures mutual respect, holistic care and continuous learning and training 
The provision of accessible healthcare which is proactive to healthcare changes, efficiency and innovation and development
To improve Clinical Governance and Evidence Based Practice
To improve clinical and Non-clinical risk management
To reduce risk in specific clinic risk areas and facilities 
To improve environment and capacity
To improve vigilance for unforeseen emergencies
To optimise performance against key targets and core standards
To meet key targets
To meet Annual Health Check
To Implement Payment by results 
To become a patient centred organisation 
To improve services offered to patients
To improve communication between the surgery and the patients
To recruit, retain and develop a highly motivated and appropriately skilled workforce
To enhance performance of the workforce
To develop management capability
To guide the employees in accordance with the Equalities Scheme
To continue the development of the Estate
To ensure effective management and governance systems
To ensure robust corporate processes at Board level
To ensure a robust Information Technology strategy to support the business of Kingsfol d Medical Centre
The registered activities and service types have been agreed by Kingsfold Medical Centre’s Practice Manager and Partners  in accordance with CQC guidance.  Services are described under registered activity and Service Type.
The regulated activities under CQC are:- 
The services provided by Kingsfold Medical Centre
Routine medical checks and general medical services
NHS relevant prescriptions and medications or a private prescription can be issued.
Immunisations e.g. childhood vaccinations
Foreign travel and immunisations
Weight loss and dietician lifestyle management
Executive and employee medicals – our GPs are able carry out medical reports and reviews
Smoking Cessation – any patient who is a smoker and ready to stop smoking is directed to Smoking Cessation clinic held at the practice.
Respiratory clinic – Kingsfold  Medical Centre has facilities for spirometry testing
Diabetic clinic –Kingsfold Medical Centre operates a diabetes clinic to provide on-going care for our
 Diabetic patients, run by trained nurse, Podiatrist and Dr G Chikhalikar

 Family planning clinic – Our family planning clinic is run by our Practice Nurse

 Flu vaccination - At Kingsfold Medical Centre we offer over 65’s and under 65 who are 'at risk' the flu vaccine at a certain time each year to protect against the flu virus.

Phlebotomy –Kingsfold Medical Centre offers a Tuesday morning clinic with early appointments for fasting blood tests and the Practice Nurse is also available five days a week
.
Midwifery - The community midwives hold their own clinics at Kingsfold Medical Centre for patients every Wednesday morning. They supervise antenatal care, undertake deliveries in hospital and at home where appropriate.

Baby Clinic – The GP and the Practice Nurse hold a clinic at Kingsfold Medical Centre for our patients who can attend for advice on children’s weight, feeding, childhood vaccination, 8 Week checks and other advice.

 Minor surgery - We offer a number of minor operations/surgeries for dermatology related concerns and joint injections. The minor operations are held with Dr Chikhalikar, Dr R Gokul and Practice Nurse.

Well person and NHS Health checks – These are carried out by the practice nurse.

ECG monitoring - At Kingsfold Medical Centre we offer ECG screening and monitoring, as we have a fully functioning ECG machine in the practice, and this is carried out by the Practice Nurse.

×Cervical screening – At Kingsfold Medical Centre, our nurse is qualified to carry out cervical screening and tests in the form of cervical smears.

INR Clinic – Kingsfold Medical Centre provides Level 4 service for patients who are on Anti-Coagulant treatment by taking their blood at Practice and monitoring their INR Level. 

Dementia Screening – At Kingsfold Medical Centre Dementia Screening is offered to patients who are concerned about their memory.

Avoiding Unplanned admissions – Our Care co-ordinator monitors high risk patients to avoid unplanned admissions.

General Information

Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets:

Mutual Respect
We endeavour to treat all our patients with dignity, respect and honesty.
Everyone at Kingsfold Medical Centre is committed to deliver an excellent service. We ask all patients to highlight any discrepancies and to offer the same commitment in return.

‘Holistic’ Care
We treat ‘patients’ and illnesses. This means that we are equally interested in the Physical,
Psychological and Social aspects of your individual care.

Continuity of Care and the ‘Therapeutic relationship’
Building and maintaining a strong relationship between doctors, health professionals, and patients is
essential to the way we work. This is especially so in the management of on-going problems or long-term illness. In these circumstances we would encourage you to continue seeing the same health
professional and, wherever possible, we will facilitate this through our appointments system. However, if you have a new problem, the doctor or nurse that you normally see is not available, or you would like to see someone else, then we would encourage you to see any of the doctors or nurses at the Practice.

Learning and Training
We believe in ‘Life-long’ learning and all the health professionals here and administrative staff undergo an annual appraisal where learning and development needs are identified. We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both ‘self limiting ‘ and long –term illnesses.   
Access to Patient Information 
All patient information is considered to be confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care. Confidential patient data will be shared within the health care team at the practice and with other healthcare professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality. 
Confidential and identifiable information relating to patients will not be disclosed to other individuals without their explicit consent, unless it is a matter of life and death or there is a serious risk to the health and safety of the patients or it is overwhelmingly in the public interest to do so. 

Patients’ Rights and Responsibilities 
You have a right to expect a high standard of care from our practice and we will try at all times to provide the very best care possible within the resources available. 
In order to assist us in this we require that you take full responsibility for ensuring that you ensure the service is optimised. It is your responsibility for example to ensure that you keep medical appointments and follow the medical advice given. In additional if you feel that your medical problem is complicated or you have more than one problem to discuss with your doctor, we would suggest that you consider making more than one appointment. Please remember that your appointment is for you alone and your doctor will not be able to give medical advice to anyone accompanying you unless they have made a separate appointment. 

Very occasionally a practice/patient relationship breaks down.  In this situation the patient may choose to register with a different practice. The practice also has the right to remove a patient from their list. This would generally only following a warning that failed to remedy the situation and we would provide a specific reason to the patient for their removal. 
You have the right to express a preference of practitioner when you make an appointment. 

Violent Patients 
Kingsfold Medical Centre operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. 
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. 

Comments, Suggestions and Complaints 
We welcome comments and suggestions on our service. If we fail to provide the highest care possible, please make any observations known to our practice manager who will, where appropriate, use our complaints procedure to try to correct the problem. 

Access to Health Records 
The data Protection Act allows you to find out what information about you is held on our system. This applies to your health records. If you wish to see them you should make a written request to the Practice. You are entitled to receive a copy, but should note that a charge will be made. 

Carers 
A carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour who could not manage without their help. This could be due to age, physical or mental illness, substance misuse or disability. Anyone can become a carer, carers come from all walks of life, all cultures and can be of any age. 
Please inform our reception staff if you are a carer or are cared for by another person. This will alert us to your possible needs in this role. 
Website: www.nhs.uk/carersdirect or call 0808 8092 0202 for free confidential advice. 

Change of personal details 
Patients are asked to notify the Practice as soon as possible of any change of name, address or contact number, not forgetting to indicate all the individuals involved in this change. In an emergency this could be absolutely vital. 

Chaperone 
Should you require a professional chaperone present at a consultation or procedure then please alert reception staff who can ensure that one is made available for you. 

Policy on Environmental Management 
We recognise the need to minimise any adverse environmental effects caused as a result of its activities or products, achieving our business objectives in a manner that reflects environmental priorities of our patients and the community. It acknowledges responsibility for and a commitment to protection of the environment at all levels. Kingsfold Medical Centre will comply with applicable environmental regulations, laws and codes of practice whilst committing to continuous improvement of our environment management performance and the prevention of pollution. We recognise that our key adverse environmental impacts are energy, fuel consumption and waste generation. 

Patient Participation
Kingsfold Medical Centre is committed to continually improve our services by learning from and listening to our patients. 
We have a Patient Participation Group and we are always looking for new members, please ask reception if you would like to join.

OUR STAFF ARE HERE TO HELP YOU!!!