About GP Appointments
- General practice is working hard to support the covid-19 vaccination programme, we are still here for you but the way you access care may be different
- There may be a need to cancel or postpone some routine and non urgent appointments
- Unless you hear from us, your appointment will continue as planned
- If we need to change anything, we will make direct contact with you
- Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.
- Most common conditions can be assessed and diagnosed by your doctor by telephone or video consultation. They are experienced and skilled in doing this. Using technology like this will help to protect you, your family and loved ones - and GP practice staff from the potential risk of the virus.
- General practice services are extremely busy and are working hard to treat as many patients as possible.
- Reception staff are trained to help patients reach the correct service. This may not always be your GP practice. You can also find further information via www.111.nhs.uk
- Your pharmacist can also help with minor ailments.
- Please be patient with our staff who are here to help
- We take a zero tolerance approach to abuse
TELEPHONE CALLS TO THE SURGERY
If you are not calling to request an ‘on the day’ appointment it is better to avoid calling at 8am or 12noon.
You can call at any time to request a pre-booked appointment for up to 2 weeks in advance.
For test results please call in an afternoon when lines are less busy.
For home visits please call before 10.30am. The receptionist will need to ask some details so that the on call GP can prioritise.
When booking appointments for the nurse the receptionist will ask what it is for. This is so the correct amount of time can be allocated for your appointment. If it is for something personal which you do not wish to disclose to the receptionist just let them know, and no further details will be asked.